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Frequently Asked Questions
Got questions? We've got answers.
Why do I need my own AWS account?
What's included in the setup fee?
Can I cancel anytime?
What if I need more than 20,000 messages?
How long does the setup process take?
What languages does the chatbot support?
How does WhatsApp integration work?
Is my customer data secure?
Can I update the knowledge base myself?
What kind of support do you provide?
How much does AWS infrastructure cost per message?
Why is your pricing so much lower than competitors?
What happens if I stop paying monthly support?
How does the AI actually work?
Can I see conversation history and analytics?
What's the difference between your solution and ChatGPT?
Do you offer a trial or pilot program?
Which industries is Finim best suited for?
Can Finim handle product catalogs and inventory questions?
How does Finim work for service businesses like salons or workshops?
Can I integrate Finim with my CRM or existing business software?
What happens to conversation data if I migrate platforms in the future?
Can the chatbot be deployed on my website instead of WhatsApp?
What technical support is needed from our IT team during setup?
Can I customize the chatbot's tone and personality for my brand?
How do I ensure the chatbot reflects my company's brand voice?
Can I test different answers and optimize the chatbot's performance?
Does Finim comply with Malaysian data protection laws (PDPA)?
What audit logs and compliance documentation does Finim provide?
Can I get SOC 2 certification or compliance attestation?
How is Finim different from building our own chatbot with ChatGPT API?
What's the difference between Finim and hiring a chatbot agency?
Can I transfer my chatbot to another provider if I want to leave Finim?
What analytics does Finim provide to measure chatbot success?
What training does my team receive during onboarding?
What happens if I need more support after the initial setup?
What happens when my message volume grows beyond my current plan?
