Privacy Policy

1. Introduction

Finim ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Contact us at contact@finim.tech for any privacy-related inquiries.

2. Information We Collect

We collect information you provide directly to us:

• Contact form data (name, email, phone, company name)
• Demo chat logs (for service improvement purposes)
• Communication records when you contact us

We automatically collect:

• Website analytics (page views, visit duration)
• Device and browser information
• IP addresses and approximate location

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Provide demos and customized quotes
• Improve our services and website experience
• Send relevant communications (with your consent)
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate security measures to protect your data:

• Data is stored securely using industry-standard encryption
• Access to personal data is restricted to authorized personnel
• We use secure HTTPS connections for all data transmission
• Regular security assessments and updates

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

6. Client Data (B2B Services)

Important: For our chatbot deployment services:

• Client chatbot data is stored in the CLIENT's own AWS account
• We do not access client customer data without explicit permission
• Clients maintain full data sovereignty and control
• We only access client systems for agreed maintenance and support

7. Third-Party Services

We may use third-party services (analytics, form processing) that have their own privacy policies. We encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.